Chat Manager
I need help with my recent order #45678
When will my order be shipped?
Thanks for your help!
I'd like to speak with a manager
Is there a discount code available?
I need to change my delivery address
Sarah Johnson
Pending
Hello, I need help with my recent order #45678. It was supposed to arrive yesterday but I haven't received it yet.
10:30 AM
Hi Sarah, I'm your virtual assistant. I'd be happy to help you with your order. Let me check the status for you.
10:31 AM
I can see that your order #45678 is currently out for delivery and should arrive by the end of today. Would you like me to provide you with the tracking information?
10:32 AM
Yes, please provide the tracking information. Also, is there a way to specify a delivery time? I won't be home after 5 PM.
10:35 AM
Here's your tracking link: https://tracking.example.com/45678. Regarding delivery time, let me connect you with one of our customer service agents who can help with that request.
10:36 AM
Hi Sarah, this is John from customer support. I understand you need to specify a delivery time. I'll contact the delivery service right away to request delivery before 5 PM. Can I help with anything else?
10:40 AM
That would be great, thank you! No other questions for now.
10:42 AM