Bot Conversations

Monitor and manage AI bot interactions

Active Conversations
24

+12% from yesterday

Resolution Rate
78%

+5% from yesterday

Avg. Confidence
85%

+2% from yesterday

Escalations
12

-8% from yesterday

S
Sarah Johnson
10:30 AM
Support Bot•Order Status

Let me check your order status for you.

85% confidence
8 messages
M
Michael Chen
Yesterday
Sales Bot•Complex Inquiry

I need to speak with a human agent.

45% confidence
15 messages
E
Emma Wilson
Yesterday
Support Bot•FAQ

Great! Is there anything else I can help you with?

92% confidence
6 messages
J
James Rodriguez
Monday
Support Bot•Unknown

I'm sorry, I didn't understand that. Let me connect you with an agent.

25% confidence
12 messages
O
Olivia Smith
Monday
Sales Bot•Product Inquiry

I'd be happy to help you find the right product.

78% confidence
4 messages
S

Sarah Johnson

Support Bot•Order Status•85% confidence

Hi, I need help with my recent order. It hasn't arrived yet.

10:30 AM
S

Hello! I'm here to help you with your order. Can you please provide me with your order number?

10:30 AM
95%
Order Status

Sure, it's #45678

10:31 AM
S

Thank you! Let me check the status of order #45678 for you.

10:31 AM
98%
Order Status

I can see that your order #45678 is currently out for delivery and should arrive by the end of today. The tracking number is TR123456789.

10:32 AM
92%
Order Status

That's great! Can I change the delivery address?

10:33 AM
S

I understand you'd like to change the delivery address. Since your order is already out for delivery, I'll need to connect you with one of our customer service agents who can help with this request.

10:34 AM
85%
Address Change

Would you like me to transfer you to a human agent now?

10:34 AM
88%
Escalation Request
Bot is handling this conversation
85%